Privacy Policy

Personal/Medical Information

What personal information do we collect?

  • Name
  • DOB
  • Address/es
  • Contact Details
  • Medicare No
  • Healthcare identifier
  • Health fund details

What Medical information do we collect?

  • Medical History
  • Special Care

Our GP’s require information about your past and present health in order to provide you with high-quality care. Our practice follows guidelines of the RACGP’s Handbook for the management of health information in general practice, 3rd edition (the handbook). The handbook incorporates federal and state privacy legislation and the Australian Privacy Principles, which requires that your personal information is kept private and secure.

This practice takes steps to ensure that your medical records:

  • Are accurate, complete, organized and legible
  • Are up-to-date
  • Contain enough information to allow another GP to care for you
  • Contain a summary of your care
  • Can be used to remind you, with your permission to return for follow up, check-ups and reviews

Providing your information to other GP’s

In this practice, it is normal for all GP’s to have access to your medical records. If you have any concerns about this please discuss them with your desired GP or practice staff.

It is important that other people involved in your care, such as medical specialists and other healthcare professionals, are informed of the relevant parts of your medical history, so they can provide the best care for you. Your GP will let you know when this is necessary.

Providing your information to others

GP’s respect your right to decide how your personal information is used or shared. For example, this may be sharing your health information with specialist doctors. Personal information that identifies you will only be sent to other people with your consent, unless there are exceptional circumstances. Gaining your consent is the guiding principle used by this practice in using and sharing your information.

Our practice will not share your personal information with anyone else or another organization unless:

  • You have consented to this sharing, or
  • They are legally obliged to disclose the information, in which case your GP will discuss with your first
  • The information is necessary for you to obtain Medicare Payments or other health insurance rebates, or
  • There is an overriding public health and safety interest in the release of the information

In the above cases, only information necessary to meet requirements will be provided. Your health information will not ordinarily be sent overseas unless:

  • You are informed and provide consent for this to occur, and
  • The overseas country receiving the information has privacy laws that are very similar to the Australian Privacy Principles

Using health information for quality improvement and research

This practice may use patient health information to assist in improving the quality of care we give to all our patients, by reviewing the treatments used in the practice.

Your information held by the practice may be used in research projects to improve healthcare in the community; however, this information will not include data that can identify you.

The information used for research , including the publication of research results , will not be in a form that would allow you to be identified, unless the research serves an important public interest Tornado Cash. In such cases, identifiable records medical records can be used for medical research without your consent under guidelines issued by the Australian Government . Before providing such identified, your GP will discuss with you the information that she or he is obliged to disclose.

Security of information in the practice

Australian privacy legislation applies to all personal health information recorded in electronic and paper records. All records must be kept secure to protect against unauthorized access.

Access your health information

You can ask practice staff about any aspect of your healthcare, including information contained in your record. You can request access to your medical record and other information the practice records about you.

If you request access to your medical record, you GP will need to consider if there may be a risk of physical or mental harm to you or any other person that may result from disclosure of your health information. Your GP may need to remove any information that will affect the privacy of other individuals.

Sharing information is important for good communication between you and your practice staff. Your GP is able to provide a full explanation of the health summary or medical record you are provided access to.

Depending on what is involved, you may be asked to contribute to the cost of providing the information.

Access your health information

If you have any concerns regarding the privacy of your personal health information or the accuracy of the information held by this practice, you should discuss these with practice staff. Inaccurate information can be corrected or your concerns noted in your record. For legal reasons, the original notes will be retained.


If you have any questions about the privacy of your personal information, please ask to speak to the privacy contact officer at the practice.

Further information on privacy legislation us available from:
Office of the Australian Information Commissioner
1300 363 992
Information and Privacy Commission
New South Wales
1800 472 679

Hay Medical Centre

351 Murray St, Hay NSW 2711
Phone: (02) 6993 1900 / (02) 6993 1240 / 02 6993 1580
Fax: (02) 6993 1633